Webinar #2: Crafting Your Journey Framework
Learning from DBS Bank's experience in applying the A.V.O.C Framework
It's time to pencil in our next community webinar!
Title: Crafting Your Journey Framework
Date: June 4th
Time: Select your favourite slot
Our inaugural Design Mavericks Community webinar took place in April under the banner “Driving Change within Your Organisational Context.” I led the session, sharing insights on change management and facilitating a vibrant discussion that unearthed individual challenges shared by our members. Everyone dove into the dialogue, exchanging ideas and advice. I thoroughly enjoyed our exchange. You can catch a summary of our discussion and the full recording of the session by following the link below:
Our upcoming webinar will delve into the realm of journey frameworks. A few months back, I distilled over a decade of learning into a framework to assist organisations in structuring their journeys for effective decision-making: the A.V.O.C. framework. Over the past few months, the design team at DBS Bank in Singapore has been experimenting with the framework to gain clarity on their services, products, and journeys. Harriet Wakelam, Executive Design Director at DBS Bank, has graciously agreed to share their experiences, challenges, and opportunities, shedding light on some ongoing work and paving the way for an exchange of ideas and discussion.